Privacy policy
Privacy Policy – Tile Abode Ltd.
Last updated: 21/05/2025
Tile Abode Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make purchases, or interact with our business.
1. Who We Are
Tile Abode Ltd.
Registered Address: 70, Mellor Street, OL12 6AA, Rochdale, United Kingdom.
Email: info@tileabode.com
Phone: 01706 345415
We are a UK-based company supplying tiles and home improvement products through our online store and physical showroom.
2. Information We Collect
We may collect and process the following types of personal information:
A. Information You Provide
Full Name
Billing and Shipping Address
Email Address
Phone Number
Payment Information (via secure third-party providers)
Any correspondence or communication with us
B. Information We Automatically Collect
When you visit our website, we may collect:
IP Address
Browser type and version
Time zone setting and location
Device type and operating system
Site usage data through cookies (see section 7)
C. Information from Third Parties
Payment processors (e.g., Shopify Payments, PayPal)
Analytics services (e.g., Google Analytics)
Marketing platforms (if you’ve opted in)
3. How We Use Your Information
We use your personal data to:
Process and fulfil your orders
Communicate with you about your purchase or service
Manage customer service queries
Send order updates and delivery notifications
Improve our website functionality and user experience
Conduct marketing, if you have consented
Comply with legal obligations and fraud prevention
4. Legal Bases for Processing
We process your data under one or more of the following lawful bases:
Contractual Necessity: To fulfil an order or service
Consent: Where you have opted into marketing
Legal Obligation: To comply with applicable laws
Legitimate Interest: To improve our services and protect our business
5. Sharing Your Information
We do not sell your personal information. However, we may share it with:
Delivery and logistics partners (to fulfil orders)
Payment processors (e.g., Shopify Payments, Stripe, PayPal)
IT service providers (e.g., Shopify, website hosting)
Marketing platforms (only with your consent)
Legal or regulatory authorities, when required by law
6. Data Retention
We will retain your personal data:
As long as necessary to fulfil the purposes we collected it for
To comply with legal, accounting, or reporting obligations
Typically, this is up to 6 years for tax and contract purposes
7. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyse traffic. Cookies help us remember your preferences and tailor the website to your needs.
You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (or include in this document if preferred).
8. Marketing Communications
If you opt in, we may send you promotional offers or updates by email or SMS.
You can opt out at any time by:
Clicking “unsubscribe” at the bottom of emails
Contacting us directly at info@tileabode.com
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request erasure of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at:
📧 info@tileabode.com
10. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure.
This includes:
Encrypted payments via trusted gateways
SSL-secured website
Restricted access to customer information
Secure third-party service providers
11. Third-Party Links
Our website may contain links to other websites (e.g., manufacturers or suppliers). We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before submitting any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of revision at the top.
We encourage you to review this policy regularly.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Tile Abode Ltd.
📧 Email: info@tileabode.com
📞 Phone: 01706 345415
🏢 Address: 70, Mellor Street, OL12 6AA, Rochdale, United Kingdom.